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2011-08-01
Airbnb Offers Unconditional Apology, And $50,000 Insurance Guarantee
It's never too late to fix bad press with a straightforward, unconditional apology. That's what the world got from Airbnb today. It was the first time that the company addressed the robbery/ransacking issue on its blog, and CEO Brian Chesky offered an unconditional apology. From the post:
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